Quotation & Order Transcripts

FAQ: I am unable to upload my audio on the website.
These are possible causes for a file not uploading on our website:

There are two main reasons why your file won't upload on our website:

1. The file name has more than one full stop (.) in it. A full stop represents the beginning of a file type - so whatever follows the full stop will be read as a file type. So if you have (INTERVIEW.MY FRIEND.MP3) our system will not see that file type as an .MP3 but as a .MY FRIEND.MP3 and will not upload the file as that is not a recognised audio format. In this case, INTERVIEW MY FRIEND.MP3 would work. The solution is to rename your file and just make it simple with whatever the audio type is and only have one full stop.

2. If the file name is excessively long - try renaming it to a shorter file name.

3. If you are trying to upload directly from a CD, Cloud Storage, or sometimes from a mobile device. The solution is to save the files on your computer and then upload them to our website from there.

4. The other possible cause could be if the audio file type is not one of the common types.

Our system accepts these audio types:
MP3, MP4, M4A, WAV, AIF, WMV, MOV, AVI, VOB, OGG, AAC, WMA and AMR

If you have an audio that it not one of these types listed above you can send it to us using https://www.wetransfer.com which is a free data transfer platform or you can mail us at: support@toptranscriptions.co.za or phone us on 072 090 3537.