TopTranscriptions - Quotation & Order Transcripts

FAQ: I am unable to upload my audio on the website.

There are two main reasons why your file won't upload on our website:

1. The file name has more than one full stop (.) in it. A full stop represents the beginning of a file type - so whatever follows the full stop will be read as a file type. So if you have (INTERVIEW.MY FRIEND.MP3) our system will not see that file type as an .MP3 but as a .MY FRIEND.MP3 and will not upload the file as that is not a recognised audio format. In this case, INTERVIEW MY FRIEND.MP3 would work. The solution is to rename your file and just make it simple with whatever the audio type is and only have one full stop.

2. The other reason an audio will not upload is if the audio file type is not one of the common types.

Our system accepts these audio types:
MP3, MP4, M4A, WAV, AIF, WMV, MOV, AVI, VOB, OGG, AAC, WMA and AMR

If you have an audio that it not one of these types listed above you can send it to us using https://www.wetransfer.com which is a free data transfer platform or you can mail us at: support@toptranscriptions.co.za or phone us on 072 090 3537.

Unrecognized format, please try again

Oops! We cannot detect any audio or video in the file(s) below.
They will be excluded from your order.

If you believe these files do contain audio or video, please try the following steps:

Try to upload the same file again.
Try to upload from a different browser.
Convert to a popular format(such as .mp3 .mp4 .mov .wav) and try again

If none of these options work, please reach out to our support team

Additional Options
	Rush my order (+ R3.35/min) All files to be expedited - see Estimated Delivery Time below.	R0
	Full verbatim (+ R1.50/min) Includes all utterances such as: uhs, ums ,mms, stutters and repititions and excludes laughter, crying, pauses. View Sample	R0
	Time stamps on speaker change (+ R2.50/min) A time stamp is typed whenever a speaker changes. View Sample	R0
	Time stamps every 2 minutes (+ R2.50/min) A time stamp is typed after every 2 minutes of audio. View Sample	R0


ESTIMATED DELIVERY
SUBTOTAL (Ex Vat)		R0
VAT		R0
ORDER TOTAL		R0

Select Your Transcription Format
	Keep Speakers Anonymous INTERVIEWER / INTERVIEWEE
	Keep Speakers Anonymous MALE SPEAKER 1 / FEMALE SPEAKER 2
	Use Names of Speakers MARY / FRED

Select Your Audio/Video Type
Interview Meeting Focus Group Disciplinary Hearing Arbitration CCMA Case Sermon Phone Call Other (provide detail in Comments section)

Select Current Language of the Audio
English Afrikaans Mix of English/Afrikaans

Translation Option
If you would like your transcripts translated into a different language to the audio (in either English or Afrikaans), then you can request a Translation via our Translation page at: https://www.toptranscriptions.co.za/translation-services

Quotation & Order Transcripts

Add Audio or Audio Minutes for Price & Delivery Estimate We accept audio and video recordings in MP3, MP4, M4A, WAV, AIF, WMV, MOV, AVI, VOB, OGG, AAC, WMA and AMR. If you have trouble uploading files, please contact our support team.

Add Audio or Audio Minutes for Price & Delivery Estimate

We accept audio and video recordings in MP3, MP4, M4A, WAV, AIF, WMV, MOV, AVI, VOB, OGG, AAC, WMA and AMR.

If you have trouble uploading files, please contact our support team.