Our clients include, attorneys, universities, banks and businesses and government.
Our rates are highly competitive and we have fast turnaround times.
Our transcriptions are of the highest quality and all transcripts are proof-read by an independent proof-reader (at no extra cost) to ensure the highest levels of accuracy and quality.
Quality is the cornerstone of our business.
We transcribe English and Afrikaans only. We also translate between English and Afrikaans.
Yes, we will transcribe the English part of the audio and timestamp whenever the other language is spoken.
Your transcription will be in Microsoft Word format and will be e-mailed to you.
Our transcribers will type your audios into a Microsoft Word document.
Yes, when you upload your audio for transcription, send us the times on the audio that you want transcribed.
Yes we can. By default our transcripts do not include time stamps.
We do however offer two different time stamps. The first is, a time stamp on speaker change and the second is a time stamp on every 2 minutes or more. When uploading your audio you may select an option for time stamps and leave any further instructions in the comments below your quotation. See Time Stamp Samples
By default our transcripts are Clean Verbatim – with all the um’s, ah’s, mmhm’s left out. We do not edit or change what has been spoken - in terms of words.
When uploading your audio you will have the option of selecting Full Verbatim – with all the um’s, ah’s, mmhm’s included. See Verbatim Transcription Types for more information and Samples.
No we don’t. All our transcriptions are done by people. Transcription software has not been developed sufficiently to provide accurate audio transcripts. The only way to guarantee quality transcripts is for transcribers to transcribe them and then for a proof-reader to check for them accuracy..which is what we do. Our proof-reading is included in our transcription prices.
You can either Register or Sign in from the top menu or once you have requested a Quotation you will be prompted to register or sign in.
Once you register and sign in you will have access to My Orders, My Cart & My Profile.
Go to Secure Login and select “Forgot Password” and enter your e-mail address and we will send you a link to reset your password.
Yes, under the My Orders section in your account you can view the Order Date, Estimated Delivery Time, Transcription Status and Payment Status.
When you request a Quotation and Sign in – the audio and Quote are saved in My Cart. Once you make payment via the Checkout process - when requesting a Quote, the transaction becomes an order and is moved to My Orders. So basically, payment makes it an order.
By selecting the trash bin next to the audio.
Yes.
No, but you can contact us in this regard.
Once you download a Quote or Checkout, it will appear in your My Orders section under My Account (in the top right of the website). My Account is visible when you are signed in to your account.
Whether you only download a quote or proceed to Checkout and pay or not pay - your quote will be found under My Order in My Account. Once you are in My Orders - you will have the option of downloading your quote or proceeding to Checkout and making payment.
If you need further assistance please Contact us.
Yes, you can. Simply add the number of minutes you want to buy in the section - "Add Duration in Minutes" on the Quotation and Order Transcripts page and proceed to Checkout.
You will then have minutes in credit, against which you can send audios for transcription.
Our Audio Upload tool only receives the following file formats: MP3, MP4, WAV, AIF, WMV, MOV, AVI, VOB, OGG, AAC, WMA and AMR.
If you have a format different to any of the above you can either convert to it an mp3 and send it to us via our Audio Upload tool or send it in the current format via https://wetransfer.com/ - a free file transfer platform.
See our Blog on How to Convert Audios to mp3.
Go back to Quotation and Order Transcripts.
There is no file limit size. The larger the file however the longer it will take to upload.
You may be able to reduce the file size by changing the format to an mp3. You can do this by using file converter software such as format Factory which is a free software.
See our blog on How to Convert Audios to mp3.
Our transcription rates are based on turnaround times and volumes.
The rate per minute relates to the minutes of audio. We multiply the chosen rate (Standard or Rush Rate) by the number of audio minutes to be transcribed.
Our Quotation is based on the duration of the audio, turnaround time selected and any Additional Options selected, such as Time Stamps and Full Verbatim Transcription.
Yes we do. When you generate a quote – volume discounts are given automatically.
Our volume discounts are given from 10+hrs and 20+hrs per order.
When you generate a Quotation we will advise on the Quote as to the Estimated Delivery Time. This is based on the volume of audio or video to be transcribed and whether you selected the Standard or Rushed Rate.
Estimated Delivery Times are reflected in weekdays (Monday - Friday).
You are welcome to give us a call to discuss any specific turnaround times that you have, if the quoted times do not meet your needs. We are flexible and will make every effort to accommodate your request.
Due to our large team of transcriptionists we are able to split high volume orders between a number of transcriptionists to achieve faster turnaround times.
Top Transcriptions is one of the largest online transcription services companies in South Africa with a large team of transcriptionists and as a result we transcribe large volumes of audio and video, enabling us to offer excellent prices.
Payment Amounts:
Payment Options:
Options for making a Payment online - via the website:
2. Pay Offline - via bank transfer (EFT) or Cash Deposits.
2.1 Electronic Transfers Only
Bank Details:
Account name : Top Transcriptions cc
Account no: 10011355830
Bank: Investec Bank Limited
Branch name: 100 Grayston Drive, Sandton
Branch code: 580105
(Please use Quote or Invoice Number as a Reference)
2.2 Cash & Cheque Deposits
Please contact us for Bank Account Details for Cash and Cheques.
3. PayPal – For International Clients
Please contact us for an invoice and payment details.
4. Purchase Orders - Arrangements can be made for Companies - please contact us.
International payments can be made via PayPal and bank transfers. Contact us if you are outside of South Africa.
We have strict in-house policies and practices over client data confidentiality and security.
All our transcribers and proof-readers sign Non-Disclosure Agreements with us.
Our website is very secure. You can click on the lock in the url bar to view our SSL Certificate.
An SSL CERTIFCIATE Secure Sockets Layer (SSL) is a protocol for enabling data encryption and site authentication on the Internet. Credit card numbers, health details and other sensitive information are transmitted only after being converted into a secure code. Domain authentication reassures site users that they're interacting with the site identified in the URL bar. Without SSL, online transactions would be vulnerable to interception by unauthorized parties. SSL is commonly used to protect communications between web browsers and servers. However, it is also used for server-to-server communications and for web-based applications.
Yes. We can provide a signed Non-Disclosure Agreement at no cost or if you have your own agreement we would happily sign it.
In brief, transcription is simply the process of converting audio to text and in our case our transcribers do this by listening to recorded audio or video and type up what is heard into a document.
There are many different terms used in the transcription industry – often loosely and not always correctly, which are really referring to the same thing. Here are a few examples:
Transcribers are referred to as transcriptionists, transcriptors, audio typists, stenographers or transcription typists.
Transcription services is referred to as transcribing services, scripting services, transcript services, audio typing services, transcribe services and transcriptionist services, speech to text services, audio to text services, voice to text services.
Transcription software is referred to as voice to text software, speech to text software, audio to text convertor.
Transcription is referred to as stenography.
Can you believe it!
Phone: 072 090 3537
Phone: 060 960 6716
support@toptranscriptions.co.za
