Our clients include, attorneys, universities, banks and businesses and government.
Our rates are highly competitive and we have fast turnaround times.
Our transcriptions are of the highest quality and all transcripts are proof-read by an independent proof-reader (at no extra cost) to ensure the highest levels of accuracy and quality.
Quality is the cornerstone of our business.
We transcribe English and Afrikaans only. We also translate between English and Afrikaans.
Learn more...Translation Services
Yes, we will transcribe the English part of the audio and timestamp whenever the other language is spoken.
Your transcription will be in Microsoft Word format and will be e-mailed to you.
Our transcribers will type your audios into a Microsoft Word document.
Yes, when you upload your audio for transcription, send us the times on the audio that you want transcribed.
Yes we can. By default our transcripts do not include time stamps.
We do however offer two different time stamps. The first is, a time stamp on speaker change and the second is a time stamp on every 2 minutes or more. When uploading your audio you may select an option for time stamps and leave any further instructions in the comments below your quotation. See Time Stamp Samples
By default our transcripts are Clean Verbatim – with all the um’s, ah’s, mmhm’s left out. We do not edit or change what has been spoken - in terms of words.
When uploading your audio you will have the option of selecting Full Verbatim – with all the um’s, ah’s, mmhm’s included. See Verbatim Transcription Types for more information and Samples.
No we don’t. All our transcriptions are done by people. Transcription software has not been developed sufficiently to provide accurate audio transcripts. The only way to guarantee quality transcripts is for transcribers to transcribe them and then for a proof-reader to check for them accuracy..which is what we do. Our proof-reading is included in our transcription prices.
Go to Secure Login and select “Forgot Password” and enter your e-mail address and we will send you a link to reset your password.
Yes, under the My Orders section in your account you can view the Order Date, Estimated Delivery Time, Transcription Status and Payment Status.
When you request a Quotation and Sign in – the audio and Quote are saved in My Cart. Once you make payment via the Checkout process - when requesting a Quote, the transaction becomes an order and is moved to My Orders. So basically, payment makes it an order.
By selecting the trash bin next to the audio.
Yes.
No, but you can contact us in this regard.
Once you download a Quote or Checkout, it will appear in your My Orders section under My Account (in the top right of the website). My Account is visible when you are signed in to your account.
Whether you only download a quote or proceed to Checkout and pay or not pay - your quote will be found under My Order in My Account. Once you are in My Orders - you will have the option of downloading your quote or proceeding to Checkout and making payment.
If you need further assistance please Contact us.
Yes, you can. Simply add the number of minutes you want to buy in the section - "Add Duration in Minutes" on the Quotation and Order Transcripts page and proceed to Checkout.
You will then have minutes in credit, against which you can send audios for transcription.
Our Audio Upload tool only receives the following file formats: MP3, MP4, WAV, AIF, WMV, MOV, AVI, VOB, OGG, AAC, WMA and AMR.
If you have a format different to any of the above you can either convert to it an mp3 and send it to us via our Audio Upload tool or send it in the current format via https://wetransfer.com/ - a free file transfer platform.
See our Blog on How to Convert Audios to mp3.
Go back to Quotation and Order Transcripts.
There is no file limit size. The larger the file however the longer it will take to upload.
You may be able to reduce the file size by changing the format to an mp3. You can do this by using file converter software such as format Factory which is a free software.
See our blog on How to Convert Audios to mp3.
If you receive an error message when trying to make payment, then please logout of the website and clear your browsing history in Google or whichever browser you use. Then log back in and continue by clicking My Cart - where you order will be saved and then proceed to Checkout.
Our transcription rates are based on turnaround times and volumes.
The rate per minute relates to the minutes of audio. We multiply the chosen rate (Standard, Rush or Urgent Rate) by the number of audio minutes to be transcribed.
Our Quotation is based on the duration of the audio, turnaround time selected and any Additional Options selected, such as Time Stamps and Full Verbatim Transcription.
When you generate a Quotation we will advise on the Quote as to the Estimated Delivery Time. This is based on the volume of audio or video to be transcribed and whether you selected the Standard or Rushed Rate.
Estimated Delivery Times are reflected in weekdays (Monday - Friday).
You are welcome to give us a call to discuss any specific turnaround times that you have, if the quoted times do not meet your needs. We are flexible and will make every effort to accommodate your request.
Due to our large team of transcriptionists we are able to split high volume orders between a number of transcriptionists to achieve faster turnaround times.
Top Transcriptions is one of the largest online transcription services companies in South Africa with a large team of transcriptionists and as a result we transcribe large volumes of audio and video, enabling us to offer excellent prices.
Payment Amounts:
Payment Options:
Options for making a Payment online - via the website:
2. Pay Offline - via bank transfer (EFT) or Cash Deposits.
2.1 Electronic Transfers Only
Bank Details:
Account name : Top Transcriptions cc
Account no: 10011355830
Bank: Investec Bank Limited
Branch name: 100 Grayston Drive, Sandton
Branch code: 580105
(Please use Quote or Invoice Number as a Reference)
2.2 Cash & Cheque Deposits
Please contact us for Bank Account Details for Cash and Cheques.
3. PayPal – For International Clients
Please contact us for an invoice and payment details.
4. Purchase Orders - Arrangements can be made for Companies - please contact us.
International payments can be made via Credit Card or Debit Card when ordering transcripts via our website or if you prefer PayPal or a Bank Transfer, you can Contact Us for those details.
We have strict in-house policies and practices over client data confidentiality and security.
All our transcribers and proof-readers sign Non-Disclosure Agreements with us.
Our website is very secure. You can click on the lock in the url bar to view our SSL Certificate.
An SSL CERTIFCIATE Secure Sockets Layer (SSL) is a protocol for enabling data encryption and site authentication on the Internet. Credit card numbers, health details and other sensitive information are transmitted only after being converted into a secure code. Domain authentication reassures site users that they're interacting with the site identified in the URL bar. Without SSL, online transactions would be vulnerable to interception by unauthorized parties. SSL is commonly used to protect communications between web browsers and servers. However, it is also used for server-to-server communications and for web-based applications.
Yes. We can provide a signed Non-Disclosure Agreement at no cost or if you have your own agreement we would happily sign it.
In brief, transcription is simply the process of converting audio to text and in our case our transcribers do this by listening to recorded audio or video and type up what is heard into a document.
Learn more - What is Transcription?
There are many different terms used in the transcription industry – often loosely and not always correctly, which are really referring to the same thing. Here are a few examples:
Transcribers are referred to as transcriptionists, transcriptors, audio typists, stenographers or transcription typists.
Transcription services is referred to as transcribing services, scripting services, transcript services, audio typing services, transcribe services and transcriptionist services, speech to text services, audio to text services, voice to text services.
Transcription software is referred to as voice to text software, speech to text software, audio to text convertor.
Transcription is referred to as stenography.
Transcriptions may be referred to as transcripts.
Can you believe it!
We provide transcriptions for Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and Malindi in Kenya.
We provide transcription services in numerous countries. Contact us for more information.
Transcription Services Australia
International payments can be made via Credit Card or Debit Card when ordering transcripts via our website or if you prefer PayPal or a Bank Transfer, you can Contact Us for those details.
The exchange rate between South Africa and many countries enables us to offer excellent rates to international clients. We provide high quality transcripts backed by our two-fold quality assurance process, which involves proofreading our transcripts. Our International Transcription Customers enjoy a premium service at very affordable rates. Provide us with an opportunity to wow you with our service.
MANUAL
in terms of section 51 of
THE PROMOTION OF ACCESS TO INFORMATION ACT, No. 2 OF 2000 (“PAIA”)
read with
THE PROTECTION OF INFORMATION ACT, No. 4 OF 2013 (“POPIA”)
FOR
TOP TRANSCRIPTIONS CC
INDEX
1. INTRODUCTION TO THE COMPANY AND THE TYPE OF BUSINESS
2. CONTACT DETAILS (SECTION 51)
3. GUIDE REFERRED TO IN SECTION 10 OF PAIA
4. NOTICE IN TERMS OF SECTION 52(2) (IF ANY) {APPLICABLE LEGISLATION?}:
5. DESCRIPTION OF RECORDS (SECTION 51)
6. THE POPIA REQUIREMENTS (SECTION 51)
7. DETAIL ON HOW TO MAKE A REQUEST FOR ACCESS: SECTION 53
8. PRESCRIBED FEES (SECTION 54)
1. INTRODUCTION TO THE COMPANY AND THE TYPE OF BUSINESS
1.1. Top Transcriptions cc is registered as a Closed Corporation, registration number 2008/230998/23 in accordance with the Close Corporations Act, 1984 (hereinafter referred to as “the CC”).
1.2. It is a CC which operates internationally, providing primarily a transcription service.
1.3. The Company’s website address is www.toptranscriptions.co.za
2. CONTACT DETAILS (SECTION 51)
2.1. The sole member of the CC is Paul Crowther.
2.2. The CC’s contact details are as follows:
2.2.1. Postal & Physical Address: 19 Evanston Circle, Mount Edgecombe Estate 2, 4302.
2.2.2. Telephone Number: +27 83 262 9191
2.2.3. Email Address: paul@toptranscriptions.co.za
3. GUIDE REFERRED TO IN SECTION 10 OF PAIA
3.1. A Guide has been compiled in terms of section 10 of PAIA by the South African Human Rights Commission (“SAHRC”). It contains information required by a person wishing to exercise any right contemplated by PAIA. The Guide is available from the SAHRC in all of the official languages.
3.2. The contact details of the SAHRC are:
3.2.1. Postal Address: Private Bag 2700, Houghton, 2041;
3.2.2. Street Address: Braampark Forum 3, 33 Hoofd Street, Braampark, Johannesburg;
3.2.3. Telephone Number: +27 (11) 877 3600;
3.2.4. Fax Number: +27 (11) 403 0625;
3.2.5. Website: www.sahrc.org.za.
3.3. Responsibility for the Guide will transfer to the Information Regulator under the POPIA in terms of section 114 of POPIA after 30 June 2021.
4. NOTICE IN TERMS OF SECTION 52(2) (IF ANY) {APPLICABLE LEGISLATION?}:
The latest notice in terms of section 52(2): At this stage no notice affecting the CC has been published on the categories of records that are automatically available without a person having to request access in terms of PAIA.
5. DESCRIPTION OF RECORDS (SECTION 51)
5.1. Applicable legislation:
5.1.1. The Closed Corporations Act, 1984
5.1.2. Income Tax Act, 58 of 1962
5.1.3. Value Added Tax Act, 89 of 1991
5.1.4. Labour Relations Act, 66 of 1995
5.1.5. Basic Conditions of Employment Act, 75 of 1997
5.1.6. Employment Equity Act, 55 of 1998
5.1.7. Unemployment Insurance Act, 63 of 2001
5.1.8. Electronic Communications and Transactions Act, 25 of 2002
5.1.9. Promotion of Access to Information Act, 2 of 2002
5.1.10. Skills Development Levies Act 9 of 1999
5.2. Subjects and categories of records:
|
Category of Record |
Details of Record |
Availability |
|
Public Affairs |
· Product Information |
Freely available |
|
Closed Corporations Act records |
· Documents of incorporation · Share register |
PAIA request (see below) |
|
Financial records |
· Annual financial statements · Tax returns · Accounting records · Banking records · Invoices |
PAIA request (see below) |
|
Income Tax records |
|
PAIA request (see below) |
|
Personnel documents and records |
|
PAIA request (see below) |
6. THE POPIA REQUIREMENTS (SECTION 51)
Insofar as POPIA is concerned, please review the CC’s privacy policy on the CC’s website at www.toptranscriptions.co.za
7. DETAIL ON HOW TO MAKE A REQUEST FOR ACCESS: SECTION 53
7.1. The Requester must complete Form C of Annexure B to the Regulations regarding the Promotion of Access to Information Act 2 of 2000 (published under Government Notice R187 in Government Gazette 23119 of 15 February 2002 as amended by Government Notice R1244 in Government Gazette 25411 of 22 September 2003) and submit this form together with a request fee, to the Head of the CC.
7.2. A request for access to a record of a private body must be made in the prescribed form to the Head of the CC and at the Company’s address or electronic mail address.
7.3. The form for a request for access must at least require the Requester concerned:
7.3.1. to provide sufficient particulars to enable the Head of the CC to identify-
7.3.1.1. the record or records requested; and
7.3.1.2. the Requester;
7.3.2. to indicate which form of access is required;
7.3.3. to specify a postal address or fax number of the Requester in the Republic;
7.3.4. to identify the right the Requester is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right;
7.3.5. if, in addition to a written reply, the Requester wishes to be informed of the decision on the request in any other manner, to state that manner and the necessary particulars to be so informed; and
7.3.6. if the request is made on behalf of a person, to submit proof of the capacity in which the Requester is making the request, to the reasonable satisfaction of the Head of the CC.
8. PRESCRIBED FEES (SECTION 54)
8.1. The following applies to requests (other than personal requests): A requestor is required to pay the prescribed fees before a request will be processed in terms of the Regulations regarding the Promotion of Access to Information published in Government Notice R187 of 2002 in Government Gazette 23119 of 15 February 2002.
8.2. Records may be withheld until the fees have been paid.
8.3. The fee structure is available on the website of the South African Human Rights Commission at www.sahrc.org.za.
8.4. The fee structure will soon also be available on the website of the Information Regulator at www.justice.gov.za/inforeg/.
There are few reasons why your file won't upload on our website:
MP3, MP4, M4A, WAV, AIF, WMV, MOV, AVI, VOB, OGG, AAC, WMA and AMR
ALTERNATIVELY
You may send your audio files via WeTransfer- www.wetransfer.com
Note: WeTransfer is a free data transfer platform. Once on page you will see an option to upload files and browse your computer to find them and then you add in our email address (admin@toptranscriptions.co.za) where it says "Send to" and your address where it says "Your email".
Next will be an Expiry option – select 3 days.
WeTransfer will then send a verification code to your email address to verify your email. Add this code to the Code into the Confirm email box and the files will then be sent.
Wait until the upload reaches 100% and says “Complete” before closing the WeTransfer page. You will receive a confirmation email that the files were sent and when we download you will receive another mail saying that it was successfully downloaded.
For further assistance you can mail us at:
support@toptranscriptions.co.za or phone us on 072 090 3537 or 083 262 9191.
Phone: 072 090 3537
